Request Information

Request Information

or Call 1.877.459.4347
Upcoming Events
Credit Union Call Center Conference | October 16, 2017 8:00 am

5 Signs Your Phone System is Ready for The Cloud

February 4, 2013 / Evolve IP

It doesn’t seem that long ago that people were only just beginning to hear the term “The Cloud”. Now, it has become a ubiquitous part of even the layperson’s vocabulary. As people of all industries, ages and technology comfort levels have come to put their personal music, photographs, email and files in various clouds, they have come to understand the benefits that cloud technology provides.

In business, those benefits are even more advantageous. One area where organizations have been quick to adopt the cloud is in communications, most notably with hosted VoIP. More and more companies are moving their phone systems to the cloud as their cumbersome premise-based PBXs reach end-of-life. In fact, according to a 2012 forecast report from Infonetics Research, the number of seats for hosted business VoIP and unified communications services is on track to more than double between 2012 and 2016.

If you are one of those companies that has a legacy PBX that is nearing end-of-life, and you are considering moving your telephony to the cloud, here are five questions to ask yourself, to help you firmly decide:

1.      Do you wish you had more control over your phone system?

If you want to make a simple change, such as re-setting a voicemail password, or turning on your holiday schedule, can you do it yourself with the click of a mouse? When your PBX is hosted in the cloud you can. Evolve IP’s HPBX customers enjoy unmatched control and point-and-click configuration of its services through its award-winning OSSmosis Portal.  Using OSSmosis you can also easily add or move users without needing to pay move/add/change fees and without relying on an outside company to do it for you.

2.      Does your IT staff spend the majority of its time fixing issues or making improvements?

Is your IT staff usually stressed out in the server room? Wouldn’t it be great if they could spend more of their time focused on developing new ways to improve your business? With a hosted IP phone system, your staff can get more done and gain back valuable time that was formerly spent maintaining legacy technology. Imagine what a more productive IT staff could accomplish when they are enabled to focus on your core business!

3.      How much is the Total Cost of Ownership (TCO) of your premise-based PBX system?

When your VoIP phone service is delivered from the cloud, you benefit from lower TCO than with on-site equipment, and it is provided at a predictable monthly cost, with no up-front or ongoing CAPEX. Your business will also benefit from automatic upgrades and new features added, at no additional cost.

4.      Does your present system provide business continuity?

A cloud-based PBX service provider can easily and affordably provide data protection, back up and disaster recovery benefits. Top tier providers will have several redundant, geographically disperse data centers, so its customers benefit from automatic failover in the case of an emergency such as an extreme weather event or power outage. With services delivered from diverse technology centers over multiple carriers, customers have peace of mind knowing their services are available regardless of conditions at their location.

5. Do you want to take advantage of new communication tools?

With a hosted IP phone system, you will have the ability to receive all your calls on only one phone number using Find Me / Follow Me and Fixed Mobile Convergence features. With Unified Messaging, you only ever have to check one email inbox for all your messages – including your Voice Mail messages, which come in as email attachments. And that’s just the beginning; with unified communications solutions – such as Microsoft Lync – integrated with your phone system, the methods of communication and the resulting productivity gains grow even further.

If you have more than 10 employees and would like to learn more about Evolve IP’s hosted IP phone system with unified communications please click here.

Categories: Unified Communications

Clients We Work With

  • Association Resource Group is an award-winning technology consulting and brokerage firm with over 25 years as an industry-leader.

    We have been Evolve DaaS clients for just about 2 years. What execs really need to know is how much productivity DaaS brings to an organization. We have estimated that each employee saves 10 minutes a day in startup and shutdown time. Probably another 5 minutes a day in work from home productivity - i.e. more likely to log in from their home PC than if they had to carry a laptop home every night and no clunky VPN or Citrix session to dissuade them from getting on.

    So, 15 minutes a day, that is 3% of their day back. 3% of an $80,000 a year employee is $2,500.

    DaaS has a 300% return, with no capital at risk. That is what I would tell your execs. Feel free to ask questions.


    Steve Murphey, Vice President

  • Based in Northern New England, ClearChoiceMD treats urgent, non-life-threatening medical needs.

    "With Cloud Connect, we have eliminated intermittent phone and internet service drops, increased the reliability of daily business tasks like writing e-prescriptions. We’ve even resolved printing issues. We have zero down time now as a result of connectivity because we’re always up and running.”

    Alex Fuchs, IT Director for CCMD

  • CCI Health & Wellness Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience.

    “Usability is one of the most important factors in selecting technology solutions. We needed a solution that our staff could learn quickly and rely upon each day through high call volumes. Evolve IP emerged as best choice and the deployment has been very successful.”

    John Torontow, MD, MPH Chief Operating Officer - CCI Health and Wellness Services

Awards & Recognition

View More

Compliance & Certifications

View More

Latest Blog Posts

Importance of Omni-Channel Communication | Evolve IP
Importance of Omni-channel Communication
September 8, 2017 / Foram Joshi
It’s common sense...keep customers happy and they stay. Make them unhappy and they walk away. But what you might not…
Key Steps on Call Center Reporting & Analytics
Key Steps on Call Center Reporting & Analytics
August 22, 2017 / Rich Fox
Key Steps to Improving your Call Center Reporting Understand the available data: You need to understand the underlying data that…
Evolve IP is on a Roll!
August 18, 2017 / Erika von Hoyer
We are thrilled to announce that Evolve IP has once again made the Inc. 5000 list as one of the fastest growing…
View More

Lastest Press Releases

Getting into the Cloud
September 21, 2017 / Rob Flores
Forbes recognizes Evolve IP for bringing Singer Equipment Corporation, a mainstream business based in PA, into the cloud by means of unified communication. Leadership at Singer cites that, "The cloud has…
Evolve IP Recognized in Gartner's 2017 Critical Capabilities for Disaster Recovery as a Service (DRaaS) Report
September 20, 2017 / Evolve IP
Evolve IP Survey Notes That While Natural Disasters Can Be Devastating, Smaller Disasters Are More Common and Can Be Just as Harmful WAYNE, Pa.—September 20, 2017—Evolve IP, The Cloud Strategy Company™, today…
Evolve IP listed as the Top 10 CCaaS Providers of 2017
September 19, 2017 / Evolve IP
Today's call center has rapidly evolved. By adopting new communication channels, they’re able to meet customer demands of a seamless experience across all channels. Enterprise Services Outlook recognizes Evolve IP’s…
View More

Contact Us

or Call 1.877.459.4347