Most IT professionals and many customer service professionals can easily rattle off the many benefits of a cloud-based call center: the..
Call recording products have become a vital tool in call centers and we’ve all heard the message alerting us that our “call may be..
Throughout my series on migrating call centers to the cloud, I’ve stressed that finding the right cloud services provider is the most..
We released a major upgrade to The Evolved Call Center today. The technology now has support for Apple and Mac OS-based businesses and..
In my last post, I peeled off the benefits contact center managers stand to gain when they make the switch to a cloud-based call center. If..
Congratulations, Rich! Rich Fox has been promoted to Director of the Call Center practice here at Evolve IP. Before joining us in March,..
We love when customers tell us they’ve been enjoying top-quality performance since moving their IT infrastructure to the cloud. In..
We talk to call center managers every day that are considering moving their organizations to the cloud. Many of these managers raise..
When I’m not building call centers or talking about the cloud, I’m a triathlete. I’ve competed in a dozen races, and I..