The “hidden” benefits of a cloud-based call center
Most IT professionals and many customer service professionals can easily rattle off the many benefits of a cloud-based call center: the..
Call Center
The Call Center is on Fire – Guest Post
Three questions seem to be on every call center professional’s mind these days: 1) How should my call center handle social..
Call Recording Software: Uses Outside the Call Center
Call recording products have become a vital tool in call centers and we’ve all heard the message alerting us that our “call may be..
2 gotchas to watch out for when migrating to the cloud
Throughout my series on migrating call centers to the cloud, I’ve stressed that finding the right cloud services provider is the most..
Apple, Mac OS support, and advanced reporting comes to The Evolved Call Center
We released a major upgrade to The Evolved Call Center today. The technology now has support for Apple and Mac OS-based businesses and..
How to choose the right cloud services provider for your cloud-based call center
In my last post, I peeled off the benefits contact center managers stand to gain when they make the switch to a cloud-based call center. If..
Rich Fox promoted to Call Center Director
Congratulations, Rich! Rich Fox has been promoted to Director of the Call Center practice here at Evolve IP. Before joining us in March,..
Prudent Publishing moves to the cloud with The Evolved Call Center
We love when customers tell us they’ve been enjoying top-quality performance since moving their IT infrastructure to the cloud. In..
What call center managers need to know about the cloud: The benefits
We talk to call center managers every day that are considering moving their organizations to the cloud. Many of these managers raise..
5 athletic training principles to whip your customer service into shape
When I’m not building call centers or talking about the cloud, I’m a triathlete. I’ve competed in a dozen races, and I..
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