In my last post, I peeled off the benefits contact center managers stand to gain when they make the switch to a cloud-based call center. If..
Throughout my series on migrating call centers to the cloud, I’ve stressed that finding the right cloud services provider is the most..
We talk to call center managers every day that are considering moving their organizations to the cloud. Many of these managers raise..
The advent of social media has made the sharing of pictures, videos, and other media incredibly easy and, most of all, free. So it’s..
It wasn’t so long ago that the deck was stacked in favor of the largest players in any given industry. They were the ones with the..