Alone in a dark IT tower you hear the cries of your people. The cubeworkers are desparate for mobility and better productivity. Meanwhile..
Being in the technology business, one can become a little jaded when it comes to new technology and it takes a lot to impress us,..
It doesn’t seem that long ago that people were only just beginning to hear the term “The Cloud”. Now, it has become a ubiquitous part..
Most IT professionals and many customer service professionals can easily rattle off the many benefits of a cloud-based call center: the..
Call recording products have become a vital tool in call centers and we’ve all heard the message alerting us that our “call may be..
The only tech term being tossed around more irresponsibly than “cloud” these days is the concept of “Big Data.”..
Evolve IP attended the AlwaysOn OnDemand conference in Silicon Valley last month. The buzz at the event was all about mobile, social,..