Cloud IQ
  • November 3, 20142014 Mobility and BYOD Survey

    2014 Mobility and BYOD Survey

    Late last week PCMag covered the results from our 2014 Mobility Survey – if you’ve come to our blog from that page thanks for digging in deeper! The data we uncovered is pretty amazing. For..

  • June 12, 2014Call Center Survey Statistics Infographic

    Call Center Survey Statistics Infographic

    We recently administered a survey in conjunction with CCNG, the Contact Center & customer Care Industry Professional Network, of nearly 200 call center management professionals. The results were..

  • September 3, 2013What do baseball fans know about the cloud? (Video)

    What do baseball fans know about the cloud? (Video)

    Evolve IP recently conducted a survey of 1,181 Executive and IT leaders to get their opinion on the adoption of cloud services in mid-market businesses. The results mostly mirror what we see on a..

  • July 19, 2013Cloud of Dreams? 2013 Cloud Adoption Survey Results

    Cloud of Dreams? 2013 Cloud Adoption Survey Results

    Apparently the month of July is THE time to release surveys on Cloud. In fact, a quick scan shows surveys from Evolve IP, the Cloud & Technology Transformation Alliance (CTTA), Research In Action..

    Five Cloud Computing Trends in 2015

    Five Cloud Computing Trends in 2015

    1. The Elusive Cloud Desktop. Did the cloud desktop ever go away? No, it’s been lingering since VMware, Microsoft and Citrix have..

    December 19, 2014
    Call Center Metrics that Matter Most – Part 2: Metrics for Performance Management

    Call Center Metrics that Matter Most – Part 2: Metrics for Performance Management

    Average handle time, number of transferred calls, unavailable reasons, sign in / sign out time, number of outbound calls, number of callers..

    December 8, 2014
    Call Center Metrics that Matter Most – Part 1: Collecting the Data

    Call Center Metrics that Matter Most – Part 1: Collecting the Data

    Metrics, Metrics, Metrics… anyone working in a call center knows how important they are. But how do you determine which metrics you need..

    December 1, 2014
    Data Backup, Disaster Recovery and Business Continuity: What’s the Difference?” – Part 2: Determining What You Need

    Data Backup, Disaster Recovery and Business Continuity: What’s the Difference?” – Part 2: Determining What You Need

    In our last blog, we talked about the differences between the terms Data Backup, Disaster Recovery and Business Continuity, which are..

    November 24, 2014
    Data Backup, Disaster Recovery and Business Continuity: What’s the Difference?” – Part 1: Defining These Terms

    Data Backup, Disaster Recovery and Business Continuity: What’s the Difference?” – Part 1: Defining These Terms

    Data Backup, Disaster Recovery, Business Continuity… these terms are used interchangeably today. At Evolve IP, we commonly find ourselves..

    November 17, 2014
    2014 Mobility and BYOD Survey

    2014 Mobility and BYOD Survey

    Late last week PCMag covered the results from our 2014 Mobility Survey – if you’ve come to our blog from that page thanks for digging..

    November 3, 2014
    THE BEST DEFENSE IS A STRONG OFFENSE: How Evolve IP Defeats Phone Hackers

    THE BEST DEFENSE IS A STRONG OFFENSE: How Evolve IP Defeats Phone Hackers

    In her October 19th NY Times article, Phone Hackers Dial and Redial to Steal Billions, Nicole Perlroth paints a frightening picture for..

    October 23, 2014
    The Story of a Training Disaster

    The Story of a Training Disaster

    Cool new capabilities like desktop sharing, instant messaging and presence, the “Evolved Anywhere” mobility feature that allows them to..

    October 20, 2014
    Evolve IP’s Scott Kinka Responds to the Latest USA Today Article

    Evolve IP’s Scott Kinka Responds to the Latest USA Today Article

    USA Today recently published research showing that 43% of companies have had a data breach. My response? It’s an interesting article...

    September 29, 2014

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